The success of any new technology implementation depends on two key factors:
1) ๐๐๐ค๐ฅ๐ก๐ ๐ช๐จ๐ ๐๐ฉ.
2) ๐๐๐๐ฎ ๐๐๐ฃ๐ ๐ซ๐๐ก๐ช๐ ๐๐ฃ ๐ช๐จ๐๐ฃ๐ ๐๐ฉ, ๐จ๐ค ๐ฉ๐๐๐ฎ ๐๐ค๐ฃ๐ฉ๐๐ฃ๐ช๐ ๐ฉ๐ค ๐ช๐จ๐ ๐๐ฉ.
A new platform or tool may seem like itโs going to transform the business, but itโs important to take a step back and consider how your end-users feel.
If thereโs a hidden barrier within an organization that makes it difficult for people to use technology seamlessly, then they probably wonโt use it.
Employees get so wrapped up in their day-to-day activities that finding the time to use HR Tech can sometimes feel like another task. However, when a frontline worker knows there is something essential to be found on their mobile collaboration platform that will support them, they will use it every single day.
The challenge with HR Tech is that itโs mainly focused on HR, not the employees. HR Tech gets the job done for the people in the HR-silo.
But what about the clients of HR โ the people?
.
HR Tech vs. Work Tech - What's the difference?
Topics: Employee Experience, Operational Efficiency, Use-Case
Leading from the Frontlines: How to Create a Digital Workplace Thatโs Still Human
Frontline. noun โThe most advanced, responsible, or visible position in a field or activity.โ
That definition is an accurate description of your companyโs most influential people: frontline employees. Theyโre on the ground, leading the charge, and have the most interaction with your customers.
How many percent of your frontline workers are receiving corporate communication directly and in an instant?
Typically, this mobile workforce is often left unattended and, as a result, is left feeling disconnected from the company. Only 13% of them are engaged at work. As a result, theyโre more likely to leave for another company with a more inclusive approach and a digital workplace.
Itโs important to understand why frontline employees need to be included in your business strategies.
Topics: Retail, Hospitality, Logistics, F&B, Internal Communications, Employee Experience, Best Practice
How to reach more of your staff within 5 minutes
For most majority frontline organizations, less than 20% of staff are reachable within 5 minutes.
In our digital world, why is that even still an issue?
Topics: Employee Experience, Operational Efficiency
Do your culture, technology and employee experience actually fit together?
I reckon all businesses out there are driven to achieve higher business results.
Here business results mean anything your organization wants to achieve.
This could be purpose-driven or profit-driven.
Topics: Internal Communications, Employee Experience, Operational Efficiency
The Importance of Transparency for a Healthy Company Culture
Companies have changed the way they do business.
A rigid hierarchy that restricted the flow of information and negatively impacted employee communications used to be the norm. Communication between employees and their supervisors was often limited, and organizational transparency was practically nonexistent.
Topics: Hospitality, Video, Internal Communications, Employee Experience, Best Practice, Use-Case
How to communicate with those 2.7 billion deskless workers?
Take a guess how many percent of the global workforce do not have a desk?
.
.
.
70 to 80% of workers globally - about 2.7 billion people - are โdesklessโ and handling jobs that do not require (or allow for) sitting in place.
If that number surprises you, think about all the industries this includes retail and grocery, healthcare, hospitality and foodservice, construction, manufacturing, logistics and utilities.
These frontline workers have unique job demands, volatile working schedules, demanding customers, long hours standing and little to no access to task-critical information.
In 2021 this deskless workforce will undergo an Employee Experience investment renaissance as companies are increasingly recognizing the impact technology has on boosting deskless worker productivity and job satisfaction.
Topics: Internal Communications, Employee Experience, Best Practice, Operational Efficiency
Not-so-fun fact: Employees who work remotely have higher attrition risk than those who work from the office.
In a time when most of us have struggled with feelings of isolation and disconnection, the engagement of meaningful and rewarding work is as vital as ever.
Topics: Employee Engagement, Employee Experience, Best Practice
Peer-to-Peer Recognition and How It Changes Employee Engagement
Topics: Employee Engagement, Video, Employee Experience, Best Practice, Operational Efficiency
The Top 10 of Top-Notch Internal Communication
If I were to head a large company, I would pay my Head of Internal Communications more than my Head of External Communications.
Why?
Because I know that if this company is really to change, and to persuade the outside world it has changed, it has to change on the inside first.
Internal Communication is here to enable change and execution of the strategy.
Topics: Employee Engagement, Internal Communications, Employee Experience, Best Practice, Operational Efficiency
We all know the basic ingredients for high employee engagement:
A meaningful purpose, recognition, open communication, involvement, personal growth and some autonomy in performing our work.
But all of these donโt work if the basic ingredient is missing:
Topics: Internal Communications, Employee Experience, Operational Efficiency