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One of the biggest operational challenges faced by companies with a large percentage of frontline workers is high turnover rates.

When your workplace becomes a revolving door of new staff members, your bottom line starts to struggle. Constantly having to recruit and train new employees gets expensive. Very expensive.

There are a number of reasons why turnover rates are so high among frontline workers. Here are just a few.

Miscommunication is expensive. Due to high levels of linguistic and cultural diversity within the non-desk workforce, it is crucial that the digital platform you adopt can effectively accommodate many different types of communicators.

Organizations have to cultivate an environment for inclusivity, engagement, and diversity if they want to increase productivity as well as retain more talents.

As mobile workforce demographics reflect more diversity, companies need to implement internal communication strategies that include every single worker. 

Workplace safety is more than a priority for any company; it’s imperative that companies recognize the value in the integral relationship between operations efficiency and safety. Implementing real-time internal communications means you never have to choose between efficient operations and workforce safety with manifold benefits.

In Singapore staff attrition rates are rather high and employee engagement is rather low when compared to our neighboring countries.

According to the Ministry of Manpower attrition rates are the highest (> 40%) in sectors that are also characterized by a high share of Non-Desk Employees like F&B and Hospitality.

These Non-Desk Employees, also referred to as frontline employees, significantly impact a company's success. Especially since they are the people that interact with your customers and guests most frequently.