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Taking Care of the Disconnected

Posted by Andy G. Schmidt on Nov 12, 2020 3:28:52 PM

Not-so-fun fact: Employees who work remotely have higher attrition risk than those who work from the office.

In a time when most of us have struggled with feelings of isolation and disconnection, the engagement of meaningful and rewarding work is as vital as ever.

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Topics: Employee Engagement, Employee Experience, Best Practice



Peer-to-Peer Recognition and How It Changes Employee Engagement

Posted by Andy G. Schmidt on Oct 15, 2020 4:39:00 PM

Does your work sometimes feel like this?

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Topics: Employee Engagement, Video, Employee Experience, Best Practice, Operational Efficiency



The Top 10 of Top-Notch Internal Communication

Posted by Andy G. Schmidt on Sep 21, 2020 11:15:00 AM

If I were to head a large company, I would pay my Head of Internal Communications more than my Head of External Communications.

Why?

Because I know that if this company is really to change, and to persuade the outside world it has changed, it has to change on the inside first.

Internal Communication is here to enable change and execution of the strategy.

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Topics: Employee Engagement, Internal Communications, Employee Experience, Best Practice, Operational Efficiency



Workplaces are better with trust

Posted by Andy G. Schmidt on Sep 17, 2020 9:00:00 AM

We all know the basic ingredients for high employee engagement:

A meaningful purpose, recognition, open communication, involvement, personal growth and some autonomy in performing our work.

But all of these don’t work if the basic ingredient is missing:

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Topics: Internal Communications, Employee Experience, Operational Efficiency



The 10 Best Survey Questions To Ask your Employees

Posted by Andy G. Schmidt on Sep 9, 2020 6:00:00 PM

"The more you know, the more you think you don’t. The more you don’t know, the more you think you do." - inspired by Aristotle and Albert Einstein 

As a leader you need feedback from your team to succeed.

Collecting employee feedback regularly and frequently through employee surveys is an essential part of assessing internal communication strategies, operational efficiencies, and improving workplace culture.

Companies are now turning to employee surveys to gain organizational insights they can take immediate action on. Best of all, there are now ways to collect the feedback you need to make concrete improvements in real-time.

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Topics: Employee Engagement, Employee Experience, Best Practice, Operational Efficiency, Tool



"High employee engagement is the effect of our employee experience", says the employee

Posted by Andy G. Schmidt on Aug 28, 2020 4:13:00 PM

Employee experience (EX) is our journey within the workplace. It must include the entire organizational journey; starting from the application process and continuing after being separated. This includes recruitment, on-boarding, our role within the organization, how well we understand the goals of the business, how the company rewards us and how it develops us to be the best that we possibly can be.

Is it optional?

Certainly not. We will have an experience anyway. Whether it is a good one that we enjoy for many years or a bad one we want to quit quickly will make or break a business in the long run.

How?

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Topics: Employee Engagement, Employee Experience, Best Practice, Operational Efficiency



Technology's Impact on Non-Desk Employee Engagement and Productivity

Posted by Andy G. Schmidt on Jun 13, 2020 8:15:00 AM

In Singapore staff attrition rates are rather high and employee engagement is rather low when compared to our neighboring countries.

According to the Ministry of Manpower attrition rates are the highest (> 40%) in sectors that are also characterized by a high share of Non-Desk Employees like F&B and Hospitality.

These Non-Desk Employees, also referred to as frontline employees, significantly impact a company's success. Especially since they are the people that interact with your customers and guests most frequently.

 

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Topics: Retail, Hospitality, Logistics, Manufacturing, F&B, Internal Communications, Employee Experience, Operational Efficiency



The Best Ways to Align Hotel Operations Across Hospitality Teams

Posted by Andy G. Schmidt on May 7, 2020 10:34:00 AM

Creating an internal communications culture across multiple properties can be hard. The same is true for managing hotel operations across a diversified portfolio. It can be tough to know how to blend these various cultures and brand identities on the local level while ensuring organization-wide alignment.

How can hospitality property managers bridge the multi-location cultural divide, and ensure smooth hotel operations?

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Topics: Hospitality, Internal Communications, Employee Experience, Operational Efficiency, Use-Case



Better Communication with your Diverse Mobile Workforce

Posted by Andy G. Schmidt on Apr 22, 2020 4:50:00 PM

Miscommunication is expensive. Due to high levels of linguistic and cultural diversity within the non-desk workforce, it is crucial that the digital platform you adopt can effectively accommodate many different types of communicators.

Organizations have to cultivate an environment for inclusivity, engagement, and diversity if they want to increase productivity as well as retain more talents.

As mobile workforce demographics reflect more diversity, companies need to implement internal communication strategies that include every single worker. 

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Topics: Employee Engagement, Retail, Logistics, Manufacturing, F&B, Internal Communications, Employee Experience, Best Practice, Operational Efficiency



People Give You 9-months-notice Before The Notice Letter

Posted by Andy G. Schmidt on Feb 18, 2020 10:45:00 PM

Does your organization have an annual employee engagement survey and then nothing else to gather feedback from your people?

No Pulse Surveys?

No communication channel where employees can provide their feedback whenever they feel like it?

Well, how then could your organization accurately capture those 9-month warning signs?

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Topics: Employee Experience, Best Practice, Operational Efficiency



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