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Andy G. Schmidt

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The Enterprise Social Room to complement operational communications

Posted by Andy G. Schmidt on Sep 13, 2021 11:29:49 AM

How are you coping during this period?

What are you discovering about yourself and each other that you could not see before?

What have you lost during this time but are not missing?

These questions and others trigger new conversations and collaborations between many members of the group.

๐—ข๐—ฐ๐—ฐ๐—ฎ๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐˜€๐˜‚๐—ฟ๐˜ƒ๐—ฒ๐˜†๐˜€ ๐—ฎ๐—ฟ๐—ฒ ๐—ฑ๐—ฒ๐—ฎ๐—ฑ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐˜„๐—ฎ๐˜๐—ฒ๐—ฟ. ๐—š๐—ผ๐—ผ๐—ฑ๐—ฏ๐˜†๐—ฒ ๐˜€๐˜‚๐—ฟ๐˜ƒ๐—ฒ๐˜†๐˜€, ๐—ต๐—ฒ๐—น๐—น๐—ผ ๐—ฐ๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€.

We were conditioned by experts that we need non-authentic, anonymous, low-trust workplace surveys to tell us what we should talk about.

And whilst we were in the building, we didnโ€™t buy it but we went along with it, right?

But no longer! Long and static employee surveys are dead, replaced by authentic conversations between people who choose the topics, not the survey authors.

In the Enterprise Social Room, we began this extraordinary conversation and re-imagining a future where conversations across physical locations and hierarchies became part of the โ€˜new normalโ€™.

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Topics: Internal Communications, Employee Experience, Best Practice, Operational Efficiency

โ€œJob-Hopping on the riseโ€ โ€“ How to make them stick with you longer

Posted by Andy G. Schmidt on Aug 24, 2021 8:30:00 AM

Life is work.

Work is life.

Life is all about relationships - and work is no exception.

In fact, the key to long-term happiness and fulfillment is โ€œour relationships.โ€

This is what Harvard's legendary Grant and Glueck Study found out over the last 80 years:

"The quality of our work-life - emotionally, physically, and mentally - is directly proportional to the quality of our relationships."

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Topics: Employee Engagement, Employee Experience, Best Practice

HR Tech vs. Work Tech - What's the difference?

Posted by Andy G. Schmidt on Aug 14, 2021 12:23:30 PM

The success of any new technology implementation depends on two key factors:
1) ๐™‹๐™š๐™ค๐™ฅ๐™ก๐™š ๐™ช๐™จ๐™š ๐™ž๐™ฉ. 
2) ๐™๐™๐™š๐™ฎ ๐™›๐™ž๐™ฃ๐™™ ๐™ซ๐™–๐™ก๐™ช๐™š ๐™ž๐™ฃ ๐™ช๐™จ๐™ž๐™ฃ๐™œ ๐™ž๐™ฉ, ๐™จ๐™ค ๐™ฉ๐™๐™š๐™ฎ ๐™˜๐™ค๐™ฃ๐™ฉ๐™ž๐™ฃ๐™ช๐™š ๐™ฉ๐™ค ๐™ช๐™จ๐™š ๐™ž๐™ฉ. 
A new platform or tool may seem like itโ€™s going to transform the business, but itโ€™s important to take a step back and consider how your end-users feel.

If thereโ€™s a hidden barrier within an organization that makes it difficult for people to use technology seamlessly, then they probably wonโ€™t use it.
Employees get so wrapped up in their day-to-day activities that finding the time to use HR Tech can sometimes feel like another task. However, when a frontline worker knows there is something essential to be found on their mobile collaboration platform that will support them, they will use it every single day.
The challenge with HR Tech is that itโ€™s mainly focused on HR, not the employees. HR Tech gets the job done for the people in the HR-silo.

But what about the clients of HR โ€“ the people?

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Topics: Employee Experience, Operational Efficiency, Use-Case

Leading from the Frontlines: How to Create a Digital Workplace Thatโ€™s Still Human

Posted by Andy G. Schmidt on Jul 14, 2021 5:06:10 PM

Frontline. noun โ€œThe most advanced, responsible, or visible position in a field or activity.โ€

That definition is an accurate description of your companyโ€™s most influential people: frontline employees. Theyโ€™re on the ground, leading the charge, and have the most interaction with your customers.

How many percent of your frontline workers are receiving corporate communication directly and in an instant? 

Typically, this mobile workforce is often left unattended and, as a result, is left feeling disconnected from the company. Only 13% of them are engaged at work. As a result, theyโ€™re more likely to leave for another company with a more inclusive approach and a digital workplace.

Itโ€™s important to understand why frontline employees need to be included in your business strategies.

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Topics: Retail, Hospitality, Logistics, F&B, Internal Communications, Employee Experience, Best Practice

How to reach more of your staff within 5 minutes

Posted by Andy G. Schmidt on Jul 5, 2021 10:32:08 AM

For most majority frontline organizations, less than 20% of staff are reachable within 5 minutes.


In our digital world, why is that even still an issue?

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Topics: Employee Experience, Operational Efficiency

Do your culture, technology and employee experience actually fit together?

Posted by Andy G. Schmidt on Jun 9, 2021 11:56:55 AM

I reckon all businesses out there are driven to achieve higher business results.

Here business results mean anything your organization wants to achieve.

This could be purpose-driven or profit-driven.

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Topics: Internal Communications, Employee Experience, Operational Efficiency

Why the Whole is Smarter than its Parts or the Beekeeper's Edge

Posted by Andy G. Schmidt on May 21, 2021 7:45:00 AM

Bees arenโ€™t smart, bee colonies are. No single bee knows how to build a hive, protect the queen, and produce honey. But collectively, they still make it happen, which is quite impressive.

Here is how they do it:

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Topics: Internal Communications, Best Practice

The Beekeeper - Why not copy from nature?

Posted by Andy G. Schmidt on May 14, 2021 9:34:14 AM


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Topics: Internal Communications, Best Practice, Operational Efficiency

The Importance of Transparency for a Healthy Company Culture

Posted by Andy G. Schmidt on May 4, 2021 6:01:00 PM

Companies have changed the way they do business.

A rigid hierarchy that restricted the flow of information and negatively impacted employee communications used to be the norm. Communication between employees and their supervisors was often limited, and organizational transparency was practically nonexistent.

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Topics: Hospitality, Video, Internal Communications, Employee Experience, Best Practice, Use-Case

Managing a Deskless Workforce to Success

Posted by Andy G. Schmidt on Apr 13, 2021 10:15:00 AM

Editorโ€™s note: Weโ€™re glad to co-author this article with James Chia CEO of Arclab. Their SaaS platform helps frontline teams reach their full potential with Nano Learning that's delivered through customized, just-in-time, bite-sized, mobile learning modules.

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