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In Singapore staff attrition rates are rather high and employee engagement is rather low when compared to our neighboring countries.

According to the Ministry of Manpower attrition rates are the highest (> 40%) in sectors that are also characterized by a high share of Non-Desk Employees like F&B and Hospitality.

These Non-Desk Employees, also referred to as frontline employees, significantly impact a company's success. Especially since they are the people that interact with your customers and guests most frequently.

Creating an internal communications culture across multiple properties can be hard. The same is true for managing hotel operations across a diversified portfolio. It can be tough to know how to blend these various cultures and brand identities on the local level while ensuring organization-wide alignment.

How can hospitality property managers bridge the multi-location cultural divide, and ensure smooth hotel operations?

One of the biggest operational challenges faced by companies with a large percentage of frontline workers is high turnover rates.

When your workplace becomes a revolving door of new staff members, your bottom line starts to struggle. Constantly having to recruit and train new employees gets expensive. Very expensive.

There are a number of reasons why turnover rates are so high among frontline workers. Here are just a few.

Becoming a digital workplace is more than downloading apps, automating HR functions, or adopting communication tools.

While these are core components of a digital workplace, there has to be a well-thought-out strategy to accompany adoption that benefits every level of your company.

When a digital workplace is implemented as an intentional business solution it delivers results, like a high performing workforce, that makes your company more competitive.

As you design your digital workplace strategy you need to know:

More and more businesses are investing considerable time and resources into developing their employees’ soft skills and creating a more welcoming, engaging atmosphere for their employees.

Recently the Business Roundtable, a group of chief executive officers from major U.S. corporations, issued a statement that redefines the very “purpose of a corporation.”

Workstream collaboration tools are finally becoming the standard they should have been long time ago—and for good reason.

Clear collaboration is crucial across all teams and locations, especially for companies with a large percentage of non-desk employees. Office workers have been collaborating digitally for years, and there has been a recent surge in non-desk workers joining the collaborative process to bring entire organizations together in a more cohesive manner.

In an age when consumers can make a purchase with the click of a mouse, brick-and-mortar retailers are facing some big obstacles. But outside competition isn’t the only problem plaguing the trade. It has one of the highest employee turnover rates of any industry. To be competitive, focus on your team that delivers the customer experience: your frontline workers.

Adopting a team app to manage internal communications will give your retail store an edge by improving the employee experience and increasing retention.