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Leading from the Frontlines: How to Create a Digital Workplace That’s Still Human

Posted by Andy G. Schmidt on Jul 14, 2021 5:06:10 PM

Frontline. noun “The most advanced, responsible, or visible position in a field or activity.”

That definition is an accurate description of your company’s most influential people: frontline employees. They’re on the ground, leading the charge, and have the most interaction with your customers.

How many percent of your frontline workers are receiving corporate communication directly and in an instant? 

Typically, this mobile workforce is often left unattended and, as a result, is left feeling disconnected from the company. Only 13% of them are engaged at work. As a result, they’re more likely to leave for another company with a more inclusive approach and a digital workplace.

It’s important to understand why frontline employees need to be included in your business strategies.

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Topics: Retail, Hospitality, Logistics, F&B, Internal Communications, Employee Experience, Best Practice

How to reach more of your staff within 5 minutes

Posted by Andy G. Schmidt on Jul 5, 2021 10:32:08 AM

For most majority frontline organizations, less than 20% of staff are reachable within 5 minutes.


In our digital world, why is that even still an issue?

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Topics: Employee Experience, Operational Efficiency

Do your culture, technology and employee experience actually fit together?

Posted by Andy G. Schmidt on Jun 9, 2021 11:56:55 AM

I reckon all businesses out there are driven to achieve higher business results.

Here business results mean anything your organization wants to achieve.

This could be purpose-driven or profit-driven.

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Topics: Internal Communications, Employee Experience, Operational Efficiency

Why the Whole is Smarter than its Parts or the Beekeeper's Edge

Posted by Andy G. Schmidt on May 21, 2021 7:45:00 AM

Bees aren’t smart, bee colonies are. No single bee knows how to build a hive, protect the queen, and produce honey. But collectively, they still make it happen, which is quite impressive.

Here is how they do it:

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Topics: Internal Communications, Best Practice

The Beekeeper - Why not copy from nature?

Posted by Andy G. Schmidt on May 14, 2021 9:34:14 AM


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Topics: Internal Communications, Best Practice, Operational Efficiency

The Importance of Transparency for a Healthy Company Culture

Posted by Andy G. Schmidt on May 4, 2021 6:01:00 PM

Companies have changed the way they do business.

A rigid hierarchy that restricted the flow of information and negatively impacted employee communications used to be the norm. Communication between employees and their supervisors was often limited, and organizational transparency was practically nonexistent.

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Topics: Hospitality, Video, Internal Communications, Employee Experience, Best Practice, Use-Case

Managing a Deskless Workforce to Success

Posted by Andy G. Schmidt on Apr 13, 2021 10:15:00 AM

Editor’s note: We’re glad to co-author this article with James Chia CEO of Arclab. Their SaaS platform helps frontline teams reach their full potential with Nano Learning that's delivered through customized, just-in-time, bite-sized, mobile learning modules.

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12 Reasons why Money isn't a great Motivator for your work

Posted by Andy G. Schmidt on Mar 1, 2021 12:06:10 PM

Earning the money we need to live is presumably the main reason we work at all.

But does money motivate us to continuously perform our best work?

Let’s take a peek at what science and research have to say about that:

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Topics: Best Practice

How to communicate with those 2.7 billion deskless workers?

Posted by Andy G. Schmidt on Feb 5, 2021 3:40:00 PM

Take a guess how many percent of the global workforce do not have a desk?
70 to 80% of workers globally - about 2.7 billion people - are “deskless” and handling jobs that do not require (or allow for) sitting in place.
If that number surprises you, think about all the industries this includes retail and grocery, healthcare, hospitality and foodservice, construction, manufacturing, logistics and utilities.
These frontline workers have unique job demands, volatile working schedules, demanding customers, long hours standing and little to no access to task-critical information.
In 2021 this deskless workforce will undergo an Employee Experience investment renaissance as companies are increasingly recognizing the impact technology has on boosting deskless worker productivity and job satisfaction.

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Topics: Internal Communications, Employee Experience, Best Practice, Operational Efficiency

Still using WhatsApp for Corporate Internal Communication?

Posted by Andy G. Schmidt on Jan 9, 2021 5:30:10 PM

Have you seen the prompt on WhatsApp requesting you to accept revised Terms & Conditions yet?

Will you continue to use WhatsApp for business communication? What about your internal communications within the company?

Starting Feb 8th 2021 your WhatsApp data will be shared with Facebook.

You still have a choice to protect your business and protect your employees.

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Topics: Internal Communications, Operational Efficiency, Safety, data security

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